Returns & Exchanges

Due to the perishable nature of our artisanal ice cream and treats, we are unable to accept returns or exchanges once a product has left our shop. If you experience an issue with your order, please contact our team within 24 hours of pickup or delivery so we can make it right.

Return Process

• 1.
  Check Your Order

  Please inspect your pints and treats immediately upon pickup or delivery to ensure everything is correct and frozen to our standards.

• 2.
  Contact Support

  If there is a quality concern or order error, email our team with your order number and a brief description of the issue.

• 3.
  Provide Documentation

  To help us assist you faster, please include clear photos of the product and the packaging labels in your initial email.

• 4.
  Resolution Process

  Our team will review your request and may offer a replacement, store credit, or refund depending on the specific circumstances of the order.